✓ Officially Referenced
This policy is verified against an official Pakistan Railways circular — No.573-KAC/6-RTA/Rabta/2023-2024, issued by the Divisional Office Karachi (dated January 28, 2025), referencing CCM Office Lahore letter No.180-MC/RABTA/Refund Policy dated 11/05/2024.
⚠ Important Note
Policies can be revised by Pakistan Railways at any time. Always confirm the current policy at your booking counter or on the official Pakistan Railways website before relying on it. RaiLoversPK is an independent content platform and is not affiliated with Pakistan Railways.
POS (Counter) Tickets — Before Departure
For tickets bought at Point of Sale counters, refunds follow this tiered deduction schedule based on how early you cancel:
| Cancelled Before Departure | Refund You Receive |
|---|---|
| 48 hours or more | 90% |
| 24 to 48 hours | 80% |
| Within 24 hours | 70% |
POS Tickets — After Departure
- If cancelled within 2 hours after the train's departure, you can still receive a 50% refund.
- If the train is cancelled or delayed by more than 6 hours, passengers are entitled to a full refund.
- Refunds for POS tickets are only issued at the same counter where the ticket was purchased.
Online / RABTA App Tickets — Before Departure
Online tickets follow the same percentage slabs as counter tickets, but the process and after-departure rules are different:
| Cancelled Before Departure | Refund You Receive |
|---|---|
| 48 hours or more | 90% |
| 24 to 48 hours | 80% |
| Within 24 hours | 70% |
Online / RABTA Tickets — Key Differences From POS
- No refund is given once the train has departed — unlike POS tickets which still get 50% within 2 hours.
- Cancellation is not allowed when departure is less than 1 hour 30 minutes away.
- Refunds are returned only through the original payment method used at booking (card, wallet, etc.) — cannot be claimed in cash at a counter.
- These same rules apply to tickets purchased via TVM (Ticket Vending Machines).
Claiming a POS Refund — What You Need
- Your original ticket.
- A copy of your CNIC.
- You'll receive a cancellation slip along with your refund — one copy is retained by the reservation staff and attached to their refund register.
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